Shipping policy

At luminosawear, we are dedicated to ensuring that your shopping experience is seamless and hassle-free. Below is our detailed shipping policy to help you understand the process and expectations for your shipments.

 

**1. Order Processing Time**

– Orders are typically processed within 1-3 business days after placement.

– Processing may be delayed if there are any issues with payment or if additional verification is required.

 

**2. Shipping Timeframes**

– Standard shipping typically takes 7-15 business days to arrive at the destination.

– Expedited shipping options are available for faster delivery.

 

**3. Address Accuracy**

– It is crucial to provide a detailed and accurate shipping address and postal code at checkout.

– Incorrect or incomplete addresses may result in delays or inability to deliver your order.

 

**4. Shipping Fees**

– Shipping fees are calculated based on the destination and the weight/volume of the package.

– Some orders may qualify for free shipping, which is indicated at checkout.

 

**5. Shipping Options**

– At checkout, you can choose from various shipping options based on your preference and destination.

– We offer both domestic and international shipping services.

 

**6. Packaging**

– All orders are carefully packaged to ensure safety during transit.

– We use sturdy materials to prevent damage to your items.

 

**7. Tracking Information**

– You will receive tracking information for your shipment once it has been dispatched.

– This allows you to monitor the progress of your delivery.

 

**8. International Shipping**

– International orders may be subject to customs duties and taxes.

– We will provide guidance on potential fees upon request.

 

**9. Delivery Confirmation**

– A delivery confirmation email is sent once your order has been delivered.

– Please ensure someone is available to receive the package at the provided address.

 

**10. Return Shipping**

– If you need to return an item, we will provide a prepaid return label.

– Return shipping costs are typically covered by the customer unless the product is defective.

 

**11. Shipping Delays**

– Shipping times may be extended due to unforeseen circumstances , extreme weather conditions, or customs delays.

– We will notify you of any anticipated delays as soon as possible.

 

**12. Remote Areas**

– Shipping to remote or rural areas may incur additional fees or longer delivery times.

– We will inform you of any special requirements or costs at checkout.

 

**13. Holidays and Weekends**

– Shipping schedules may be affected by public holidays and weekends.

– We recommend placing orders early to avoid potential delays.

 

**14. Product Availability**

– Some products may have limited stock, which could impact the shipping timeline.

– We will notify you if there are any issues with product availability.

 

**15. Customer Support**

– For any questions or concerns regarding shipping, please contact us at [email protected].

– Our customer support team is available to assist you throughout the shipping process.

 

We appreciate your understanding and cooperation in ensuring a smooth shipping experience. Thank you for choosing luminosawear for your shopping needs.

 

Best regards,  

The luminosawear Team